Welcome to MJCTransfers!!!

QUESTION AND ANSWERS

WELCOME!

Q&A:
*What do you sell?

**SUBLIMATION AND HTV TRANSFERS
-sublimation transfers have to be applied with a heat press on 65% or more polyester the more polyester in the shirt the more vibrant the color will be.
EXAMPLE: If you buy a 50% poly shirt and use it for sublimation, after washing the shirt only 50% of the ink will stay in the shirt since sublimation adheres to poly. That is why poly count in the shirt is key for a more vibrant color and design.
**Sublimation can only go on light colored shirts since it doesn't print white, so you need a white,heather gray, light pink, light blue, ect. These will work for sublimation as long as you have a shirt with enough poly in them.
***I do use dyepress spray on my shirts if they do not have enough poly in them. Poly-T spray is what it is called and it is a polyester spray for shirts that do not have enough polyester in them. I love dyepress I use it on all my shirts I make including my kids shirts, I haven't had any issues out of it. You can buy the spray at (http://dyepress.com/…) and it is under poly-t spray.
*What is the temp/time/pressure to press them?

-SUBLIMATION: 385F for 50 seconds. Light to medium pressure (just a little less than doing htv) on your first order I include instructions and tips on the card.
**I do have all pressing instructions on my website at [https://mjctransfers.com/…/pressing-instruction-of-sublimat…]
*How much do you charge?

Car Coasters- $1.50
Mug-$1.75
Infant 4"- $2.25
Toddler 6"-$2.50
Youth 8"- $2.75
8.5x11-$3.00
11x17- $4.00
*How much is shipping?

Shipping will be calculated at checkout by USPS.
*What is your shipping times?
-Please check current turnaround times on the website on the main page.

**PLEASE TAKE NOTE THAT DURING HOLIDAYS MY TURNAROUND TIMES ARE MUCH LONGER DUE TO EVERYONE NEEDING HOLIDAY TRANSFERS. AROUND HOLIDAYS ARE MY BUSIEST TIME OF THE YEAR.
*What if I need my order fast! Do you have a rush fee?

-I do have a rush fee on my website for $30, this will bring your order to the front of the line. If you order before 11am (CST) during business days then it will ship same day if it is purchased AFTER 11 am then it will ship next business day. If you order on the weekend then it will go out the next business day we are open.
*Do you provide mock ups?

-No, I do not provide mock ups but you are more than welcome to take any photos I post to make a mock up.
*Can I have a design without the watermark?

-I do not give any designs without the watermark because that is the only protection I have for my designs so no one can take them to print them themselves.
*Do you sell digital files?

-I do not sell digital files, I have so many licensing and subscriptions with so many AMAZING designers that I can't sell there designs. I do make my own but I do not sell those just because it would be to much to sell what I have and set it all up.
*Do you do custom designs?

-At the moment I do not make custom order designs but if you have a design ready to print you have like a logo, a design you bought, or you created I can print that for you or if you want me to find a design for you I can do that just send me the design in a email at Hello@MJCTransfers.com
**if you find me a link to that design so I do not have to hunt for it that would be AMAZING!
*When do you post new designs?

-I will do a new design release on Friday's but I do sometimes during the busy season I only do a few out of the month.
*What are your business days and hours?

-Monday-Friday: 8am-4pm
*How can I reach you fast?

-Please email me at hello@mjctransfers.com to get a faster response or you can Facebook message me on here my personal profile name Michelle Nicole Lewis
What if I place a order and forget something or need something changed?

-Once a order is placed there will not be any changes to sizes or designs being swapped out anymore. I can combine orders if you need to add something to a order just use "ADD ON" as a discount code BUT if you do not have a order already placed and use this method I will invoice you for shipping if the it has not been paid in 7 days I will cancel your order. If you order and you ordered a wrong size and need to change it. I do have 2 options I can offer you so you can change your order.
1. Cancel the whole order and start another one.
2. I can invoice you the difference of the correct size.
**You will have 24 hours to contact me about ordering the wrong size.
*What is your favorite shirt?

- My favorite brand/style is the Jerzee dri-power sport which comes in ladies, unisex (long sleeve and short), and youth. I buy mine from jiffyshirt
The codes on jiffy is
Ladies- 21WR

Youth-21B
Hooded sweatshirt-
Kid sublimation shirts-
**Sublimation can only go on light colored shirts since it doesn't print white so white, heather gray, light pink, light blue, ect. will work for sublimation as long as you have a shirt with enough poly in them.
***I do use dyepress spray on my shirts if they do not have enough poly in them. Poly-T spray is what it is called and it is a polyester spray for shirts that do not have enough polyester in them. I love dyepress I use it on all my shirts I make including my kids shirts, I haven't had any issues out of it. You can buy the spray at (http://dyepress.com/…) and it is under poly-t spray.
What if I was given the wrong transfer in my order?
-Please contact me within 48 hours of receiving your order and I will either ship out a new one or refund the transfer price (Please include a picture of the transfer that your received) If the 48 hours have gone by I will not do anything on my end on your order.
Do you offer returns?
-I do not offer returns due to the nature of these transfers
Can I cancel a order?
-I will cancel your order if you contact me within 24 hours of ordering, after the 24 hours have went by I will not cancel your order.
Where can I place my order?
MJCTransfers.com
If you have any other questions that I did not answer here feel free to message me, email me at Hello@MJCTransfers.com
Thank you so much for each and everyone of you!

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